At Let’s Shop SA, we aim to provide quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our policy below.

1. Returns Eligibility

You may request a return or exchange within 7 days of receiving your order, provided that:

• The item is unused, undamaged, and in its original condition
• All original packaging, tags, and accessories are included
• The item does not fall under non-returnable categories

2. Non-Returnable Items

• Personalised or custom-made items (including Perspex products)
• Items that have been used, damaged, or altered after delivery
• Items returned without original packaging

3. Damaged or Incorrect Items

If you receive a damaged, faulty, or incorrect item, you must notify us within 48 hours of delivery.

Please provide:

• Photos of outer packaging
• Photos of inner packaging
• Photos of the damaged or incorrect item

Once verified, we will offer a replacement, store credit, or refund.

4. Return Process

1. Contact us via WhatsApp or email with your order number
2. Wait for return approval
3. Package the item securely (double-boxing recommended)
4. Send the item back to us

Return Address:
Let’s Shop SA
Unit 7
227 Royston Road
Willowton
Pietermaritzburg
3201

5. Return Shipping Costs

• Customers are responsible for return shipping
• Original delivery fees are non-refundable
• We are not liable for damage due to poor packaging

Important: Improper packaging may result in a 10% repackaging fee or rejection of the return.

6. Refunds

• Processed within 5–10 working days after inspection
• Refunded via original payment method
• Bank processing may take 2–3 additional days

7. Exchanges

Exchanges depend on stock availability. If unavailable, a refund or store credit will be issued.

8. Important Notes

• Returns not meeting conditions may be declined
• We reserve the right to refuse non-compliant returns
• By placing an order, you agree to our Terms & Conditions

9. Contact Us

WhatsApp: 076 437 4570
Email: letsshopsa@gmail.com